Shipping policy

Last Updated: June 2026

At IDLYZ, every order is made specifically for you. This made-to-order approach helps reduce waste while ensuring every garment meets our quality standards before it leaves our fulfillment partner.

Order Processing

Orders are processed once payment has been successfully received.

As all products are made to order, please allow 2–5 business days for production before your order is dispatched.

During product launches, sales, holidays or periods of high demand, production times may be slightly longer.

 

Estimated Shipping Times

Once dispatched, estimated delivery times are:

United Kingdom: 3–7 business days

Europe: 5–10 business days

United States & Canada: 5–10 business days

Australia & New Zealand: 7–12 business days

Rest of the World: 7–20 business days

Please note these delivery times are estimates only and cannot be guaranteed.

 

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Delivery destination

• Number of items ordered

• Shipping method selected

Your final shipping cost will always be shown before payment is completed.

 

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

 

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please ensure your order includes:

• Full recipient name

• House number and street name

• Apartment or unit number (if applicable)

• Town or city

• County, state or province (where applicable)

• Postcode or ZIP code

• Country

• Telephone number (where required)

Incorrect or incomplete shipping information may result in:

• Delivery delays

• Failed delivery attempts

• Returned parcels

• Additional shipping charges

IDLYZ cannot accept responsibility for delays or additional costs caused by incorrect shipping information supplied by the customer.

 

Changing Your Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Changes can only be made before production or shipping has begun.

Once an order enters production or has been dispatched, we may be unable to make any changes.

If an address change results in additional shipping costs, these must be paid before the order is updated.

 

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other local fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

IDLYZ is not responsible for customs charges or import fees.

 

Delivery Delays

While we work hard to ensure prompt delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Severe weather

• Courier delays

• Public holidays

• High order volumes

• Other unforeseen events

Estimated delivery times should not be considered guaranteed delivery dates.

 

Lost or Damaged Orders

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and help reach a resolution as quickly as possible.

 

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: support@idlyzclo.com